Warranty Policy

Welcome to KHAT ALEBDAA TRADING, We are dedicated to providing 100% genuine products and a seamless online shopping experience. This warranty policy outlines the coverage and support available for the products you purchase from our online store.

Warranty for Devices

All brand-new mobile phones, MacBooks, iPads, tablets, desktops, monitors, printers, AirPods, earbuds, headphones, smartwatches, Apple Pencils, and speakers purchased from KHAT ALEBDAA TRADING are covered under the original manufacturer’s or local distributor’s warranty. This warranty addresses manufacturing defects and starts from the date of purchase mentioned on your invoice.

Warranty for Accessories

Some accessories come with a manufacturer or distributor warranty, while others may not. The warranty details will be clearly mentioned in the product description or packaging. If you need assistance understanding the warranty coverage for any accessory, our friendly customer support team is here to help.

How to Make a Warranty Claim

If you face an issue with a covered product during the warranty period:

1. Reach out to our customer support team via email or WhatsApp with your order details and a description of the problem.
2. Our team will assist you in coordinating with the manufacturer or distributor to resolve the issue. Warranty claims may include repairs or replacements, depending on the specific product and issue.

Important Notes

• Warranty terms are governed by the manufacturer or distributor and may vary based on the product.
• Keep your invoice or proof of purchase handy, as it will be required for warranty claims.

 

*If a product you purchase is found to be defective, we will not repair it. Instead, we will provide you with a replacement to ensure you receive a fully functional product without any inconvenience. This policy reflects our commitment to delivering quality and maintaining your trust.

At KHAT ALEBDAA TRADING, we’re here to support you every step of the way. For questions or further assistance, don’t hesitate to contact our customer support team.

Thank you for choosing KHAT ALEBDAA TRADING – your trusted online electronics store