FAQs

What happens after I've placed my order?
After you place your order and provide payment details, our team will start processing it. We will check the order details, confirm stock availability, and ensure the product meets our quality standards. Once we verified that the payment has been successfully received, then we will proceed with the delivery process, ensuring your order is handled with care and deliver you as soon as possible.
Are the products you sell covered by a warranty?

Do your products come with a warranty?
Yes, all products come with a manufacturer warranty, ensuring that your purchase is reliable and protected. If you receive a damaged or defective product upon delivery, please contact our customer support team via call or WhatsApp at +971 55 256 3070 immediately. We will arrange for a replacement or take the necessary steps to resolve the issue according to our Return Policy.

Can I cancel or modify my order?

Yes, you can request order cancellations or modifications before order dispatch. Contact us via call or WhatsApp +971 55 256 3070 as soon as possible to make any changes.

Do you sell genuine products?
Absolutely. We ensure all our products are 100% genuine and sourced directly from manufacturers or authorized distributors.
What payment options are available?

We accept a variety of payment methods, including:

Bank Transfer
Cash on Delivery

Do you offer express delivery?

Yes, we offer free express delivery within 4 hours anywhere in Dubai. Our delivery service operates everyday between 10:00 AM to 4:00 PM. Orders placed within these hours will be delivered on the same day. if you order placed outside of these hours will be processed on the next working day and delivered within the standard delivery window.

Do you have a return policy?

Yes, we accept return requests only within 24 hours of purchase for most products. Please ensure the item is in its original condition and packaging. For more details check Return Policy.

What makes your service unique?

Your satisfaction is our top priority by offering:

Free Express delivery in just 4 hours.
100% genuine products with manufacturer warranty.
If your product is damaged or defective upon delivery, please contact our customer support team via call or WhatsApp +971 55 256 3070 immediately. We’ll arrange for a replacement or resolve the issue in line with our Return Policy

What should I do if the product I want is not available?
If the product you’re looking not available in our website, you can request it through our website or WhatsApp. We’ll do our best to arrange it for you.
How secure is the payment link shared via WhatsApp?
We use secure payment methods and trusted platforms to ensure your payment details are protected. You can confidently make your advance payment through the provided link.